In our Leeds branch, customers are issued with 2 identical keys and an access swipe card. It is not possible to duplicate these keys - they cannot be copied.
If you lose the Access Card: £15 for a replacement card.
You should notify us immediately so we can put a block on the card.
Replacement Lock (if you lose 1 key) : £100 - for a new lock including 2 keys
You should notify us immediately so we can put a block on the account.
You will then need to make an appointment with us in advance to visit St James Safe Deposit in order to fit a new lock on your box.
Drill-out lock (if you lose 2 keys) : £180 - per lock including new lock and keys.
Drill outs subject to availability of our locksmith (available Monday-Friday).
You will need to make an appointment with us in advance to visit St James Safe Deposit. We will arrange for our locksmith to be present and he will drill open your safe deposit box.
You will be liable for the £180 break open charge which covers the locksmith call-out charge and the cost of replacing the lock.