A range of frequently asked questions and answers regarding our service are shown below.

If you require specific information or cannot find the answer to your query, please do not hesitate to contact us

 

 

Q What do I need to open an account with you?

Visit us in person between 08.30 am and 16.45 pm Monday to Friday or on a Saturday from 9 am to 1.15 pm. We just require proof of your identity with a photograph from your passport or driving licence. We also require proof of your present residential address from a utility bill or bank statement less than 3 months old.

Q How much does your service cost and how do I pay?

We levy a standard administration fee of £40 plus a £25 key deposit to open your new account. The deposit is refundable at the end of the contract and the return of the key. Our minimal rental period for a safe deposit box is 12 months and we offer a wide range of box sizes from under £100 per annum to over £3000 for a walk in vault. We also accept short term deposits (minimum 1 month) for storage in our high security open vault. Payment can be made in cash or by debit card. Payment by credit card is subject to a 3% surcharge.

Q What do I do to renew or cancel my contract with you?

Approximately 2 months before your contract expires we will send you a letter or e-mail if preferred, inviting you to renew your contract for a further 12 month period. You can either send us a cheque or visit us to pay your renewal rental. If you do not wish to renew, your key must be returned to us in person or by registered post before the date your contract expires.

Q What happens if I do not pay my renewal rental on time?

As soon as you pay any arrears on your account we will allow you access to your box or deposit. Please note that the minimum renewal period for a box/safe is 12 months and we reserve the right to charge interest on overdue accounts.

Q How do I know that my valuables are totally secure with you?

Since we first opened our vaults for business in May 1912 we have never had a break in nor have any of our depositors suffered a loss. We employ the latest electronic surveillance equipment including CCTV recording and continually review our security systems.

Q What happens if I lose the key to my safe deposit box?

You will need to make an appointment with us in advance to visit St. James' in order that you can be present when a locksmith will break open your box or safe. You will be responsible for the cost of the locksmith and the subsequent repairs that are required. This cost is currently £120.

Q What happens if I have paid a key deposit?

If you have paid a key deposit when you open an account this will be returned if you close your account and return your key to us.